Review Vacancy
TitleHealth Systems Specialist 3 - 90706
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $86681 to $109650 Annually
Street Address Office of Health Insurance Programs/Division of Health Plan Contracting and Oversight/Bureau of Consumer Services
99 Washington Avenue
Duties Description The Health System Specialist 3 will support the Bureau of Consumer Services in the Office of Health Insurance Programs (OHIP), Division of Health Plan Contracting and Oversight. This position leads a team of complaint staff responsible for responding to complaints from health care providers and Medicaid enrollees regarding their Medicaid managed care plan enrollment in relation to the HR1 changes. Key responsibilities include: Lead and manage a team of complaint staff responsible for intake, investigation, and resolution of complaints from health care providers and Medicaid enrollees regarding Medicaid managed care plan enrollment; Manage and assist other call center agents in handling complex or escalated complaints, providing guidance on policies, procedures, and resolution strategies; Provide daily supervision of professional staff to ensure efficiency and accuracy of work assignments, including monitoring workload distribution and quality of responses; Develop and maintain data reporting processes to track complaint volumes, trends, resolution times, and outcomes for management review; Coordinate with program staff and managed care organizations to resolve systemic issues identified through complaint patterns; Special Projects and other related duties as assigned.
Minimum Qualifications Reassignment: Current NYS Department of Health employee with permanent or contingent-permanent, competitive status as a Health Systems Specialist 3, G-23.
Permanent Transfer Candidate: Current NYS employee with one of year of permanent or contingent permanent, competitive service in a title Grade 21 or higher deemed eligible for transfer to Health Systems Specialist 3 under Section 70.1 or Section 52.6 of civil service law.
Preferred Qualifications: Experience in managing staff, call center work, data reporting and knowledge of Medicaid or any other healthcare program.
Additional Comments When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.
The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm
If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.reasonable.accommodation@health.ny.gov to make a request.
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For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
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Name Human Resources Management Group, EM/90706/HSS3
Email Address resume@health.ny.gov
Address
Street Corning Tower, Empire State Plaza, Room 2217
Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference EM/90706/HSS3 included in the subject line or by mail to Human Resources Management Group, EM/90706/HSS3, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.